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Triple Oaks LLC Live Plant Warranty Policy - 6 month (cash & carry) and 2 year warranty (our installation)
Triple Oaks LLC warrants that plants sold are true to name. Cash & Carry plant material purchased comes with a 6 month* replacement warranty. You must have proof of death of the plant (an approved photo or the plant itself) as well as your receipt. In the absence of either, no warranty will be issued due to attempted fraud of this policy over the years. There are no exceptions to the proof of death and receipt requirements.
Woody Plant material (Trees & Shrubs) installed by Triple Oaks LLC are covered by a 2 year replacement warranty*. Woody plants installed by Triple Oaks LLC will be covered by our replacement warranty, perennials, herbaceous plants and any other plant material that is not a woody tree or shrub planted by Triple Oaks LLC is covered for 6 months. Installation and delivery costs are not covered under this warranty and will be billed and paid in full before installation of warranted materials. Installation charges that are discounted may affect this warranty and as stated this policy is based on payment of the fee for installation. If our crew helps you plant it as a favor, but you did not pay for installation, you are not covered by the 2 year warranty.
Live plant sale items discounted more than 25% are sold "As Is" and are not covered by any warranty and become the property and responsibility of the purchaser after the 24 hour period and cannot be returned under warranty if they die.
*Conditions of warranty coverage:
Triple Oaks LLC is only liable for the purchase price of a plant and is not liable beyond the purchase price of any item for any reason.
Plants sold at Triple Oaks Nursery are healthy and true to name. If a plant turns out to not be true to name, a credit for the purchase price will be issued.
For 2 year warranty coverage, you must pay the full installation amount within billing terms. Discounted plantings are not included.
If you have an issue with the health of a plant at purchase we recommend that you pick another within the crop, or let us know of any issue so it can be noted. Plants that become unhealthy or die due to lack of care or environmental conditions not favorable are not within the scope of this policy and will not be covered. Example, a crop of plants is here, one is sold and killed and returned to us for warranty coverage while those that remained under good care are fine. Please do not kill plants through neglect or poor care or poor use and expect us to warranty it. If you need any assistance with what to plant, where to plant it, or how to care for it, please do not hesitate in asking for our assistance, we want nothing more than your success as it indicates our success, please let us help you!
Plants purchased must be planted in the ground immediately. Plants not planted in the ground within 24 hours are void of warranty as pots can dry out and root systems exposed to stress due to conditions of heat, cold or dry and Triple Oaks LLC is not be liable for this situation.
Plants must be watered regularly. Newly installed plants should be watered very often until established and thereafter they should be watered as needed. Soil type (sand vs. clay) rainfall amounts, runoff conditions, atmospheric moisture, sun or lack of, and the variety of plant (wet, dry, shade, sun loving) and many other factors determine how much watering is needed and there is no mathematical answer or formula to "how much do I need to water" Its not that difficult to figure out by using common sense and as a last resort you may poke or dig down into the soil to see if it is very dry or saturated. Over watering in poorly drained soils can be just as bad as not watering. You may call or email Triple Oaks at any time and get free lifetime tech support on how to grow your plants, we can answer any question that you may have and urge you to let us help you with your plantings. Note that if a leaf turns brown from the outside tips and works inward, this generally indicates a watering problem (too much OR not enough)
Plants must be paid in full within billing terms or warranty will be voided, if payment is not made in full in advance it is due upon delivery. There is a $25 late charge on all orders not paid withing billing terms of due on receipt and this is charged every billing cycle of two weeks, as is the highest interest percentage allowed by law. We are a nursery, not a bank and our bank has agreed not to sell plants and we agreed not to make loans. We do accept most major credit cards for your convenience.
As always you can reach us with questions at (856)694-4272 or email us. Our discussion forum where any and all questions may be asked can be found at http://members5.boardhost.com/tripleoaks/